Our products are imported from reputable brands like Moes and are designed based on IoT technology. They are compatible with smart ecosystems such as Tuya, allowing you to easily control them through mobile applications. Additionally, our products are user-friendly, requiring no professional installation, and come with a guarantee of authenticity and after-sales support.

Most of our products are designed to work seamlessly with the Tuya smart ecosystem, which is one of the most flexible and widely supported platforms in the IoT industry. Additionally, many of our products are compatible with other ecosystems like Alexa, Google Home, and SmartThings, ensuring versatility and ease of use. For specific compatibility details, please check the product descriptions or contact our support team.

Yes, all of our products come with a warranty. The warranty period varies depending on the product type, but it is clearly mentioned on the warranty form provided with each product. Additionally, every product is verified with a unique serial number and hologram to ensure authenticity and proper warranty coverage.

Shipping times depend on your location. For orders within Northern Cyprus, delivery typically takes 2–4 business days. International shipping times may vary and will be provided at the time of purchase. We aim to process and dispatch orders as quickly as possible.

Yes, we offer international shipping to selected countries. Shipping costs and delivery times vary based on your location and will be calculated during checkout. Please contact our support team if you need assistance with international orders.

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment's progress on the carrier’s website. If you experience any issues, feel free to contact our customer support team for assistance.

No, most of our products are designed to be easy to install and do not require professional assistance. They come with detailed user manuals, and you can also find video tutorials on the official Moes YouTube channel to guide you through the setup process.

Yes, we provide tutorials to help you install and set up your products. These tutorials are available on the official Moes YouTube channel and cover various topics to ensure a smooth installation process. If you need additional help, our support team is ready to assist you.

For most products, no special tools are required. Battery-operated products and smart plugs can be installed without any tools. For products requiring wiring, basic tools like a screwdriver may be necessary, but detailed instructions will guide you through every step.

The warranty covers manufacturing defects and faults that occur under normal usage conditions. It does not cover damages caused by improper installation, misuse, or unauthorized modifications. For detailed terms, please refer to the warranty document provided with your product.

To claim a warranty, please contact our support team and provide the product's serial number, warranty form, and a video showing the defect. Once the issue is verified, we will replace or repair the product as per the warranty terms.

You can contact our technical support team via email or phone. Our contact details are available on the "Contact Us" page of our website. We are here to assist you with any technical issues or questions about your product.